One of the reasons why many big companies opt for the virtual phone system is because of the features that it provides like the auto-attendant system. This feature of auto-attendant has reduced the burden of many companies who were struggling to manage all their incoming calls and outgoing calls. So, even small-scale organizations can opt for the virtual phone system as it has many features that can help them in managing their incoming calls, giving an instant response, and handling other product or services related queries easily. For example, the company chooses a voice-mail message, then the office employees can receive the message and transcribe it and you can receive the message on your device.
Systematic Auto-Attendant System –
Another reason why the auto-attendant system is popular is that it has a systematic approach to receiving calls. First, the callers will be greeted then they will be briefed about the company products and offers, mostly in the case of a cosmetic company or mobile company. But, if it is another company like industrial or legal, then the auto-attendant system has briefing which is company-related and direct call routing to the executive. So, what information is to be included in the auto-attendant system, this should be decided by the company and discussed with the service provider. Therefore, you should always use virtual phone system service providers. You will get different types of service providers like Talk route and many more. Check online to know the affordable cost.
Get Precise Information through Auto-Attendant
The auto-attendant system is also helpful because firstly, the caller doesn’t have to wait for long hours for getting the phone call connected, next in an auto-attendant system the information is precise and there is no waste of time in unnecessary discussion, like if a receptionist would have answered the call. The receptionist can make mistakes while answering the call like holding the phone for a longer time, not answering properly about new products or getting the number to connect, and asking unnecessary questions like where you are calling from, name, etc. So, the auto-attendant system is a time-saving phone feature of the virtual phone system.
There is also a playback menu option in the virtual phone system’s auto-receptionist feature. So, even if a caller gets confused and is not able to decide what information to opt for, the caller can playback the menu. Also, there is a voicemail message option in which the caller can leave a message. Also, you can get toll-free phone numbers for your company which is a unique number and also has an auto-attendant system in that. So, another benefit of the toll-free number is that the number is free to call.
Vanity Numbers & Number Porting
The callers will not be charged for calling and through the auto-attendant system, the callers can get to know about the new products of your company or service charges, etc. And you can also convert your existing or presently in use number into a virtual phone number and get features of the phone system. By using a virtual phone number the benefit is that the calls work even through the jammed network. You can also get free vanity numbers also. There is a dedicated system in virtual phone system where you can even send SMS online and it works 24×7.